Refund policy

 

Return & Refund Policy

At Myvella, customer satisfaction is our top priority. We stand behind the quality of our products and proudly offer a 30-Day Money-Back Guarantee to ensure you shop with confidence.

1. 30-Day Money-Back Guarantee

If you are not completely satisfied with your purchase, you may request a return or refund within 30 days of receiving your order.

To be eligible:

  • The item must be used or unused but not intentionally damaged

  • The request must be submitted within 30 days of delivery

  • Proof of purchase (order number or receipt) is required

2. Return Eligibility

To qualify for a return:

  • The product must be in reasonable condition

  • All original accessories, packaging, and components should be included

  • Items showing excessive misuse, damage, or alteration may not be eligible

3. Non-Returnable Items

For hygiene and safety reasons, the following may not be eligible for return:

  • Items marked as final sale

  • Products that are heavily used or damaged by the customer

  • Gift cards or promotional items (if applicable)

4. Refund Process

Once your return is received and inspected:

  • You will be notified of the approval or rejection of your refund

  • If approved, your refund will be processed to your original payment method

  • Refunds typically take 5–10 business days to reflect in your account

5. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service, as we are not responsible for lost returns

6. Damaged or Defective Products

If you receive a defective or damaged item:

  • Contact us within 48 hours of delivery

  • Provide clear photos or videos as proof

  • We will offer a replacement or full refund at no extra cost

7. Order Cancellation

  • Orders can be canceled within 12 hours of purchase

  • Once the order is processed or shipped, cancellation is no longer possible

8. Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account again

  • Contact your credit card provider or bank (processing time may vary)

  • If the issue persists, please contact our support team

9. Contact Us

For any return or refund inquiries, please contact our support team:

Email: support@myvella.com
Response Time: Within 24–48 hours

10. Policy Updates

Myvella reserves the right to update or modify this policy at any time without prior notice.

💖 Shop With Confidence

With Myvella’s 30-Day Risk-Free Guarantee, you can experience our products knowing your satisfaction is fully protected.