6-Month Replacement Warranty
Built to Last
Every Myvella Product is covered from the day it arrives. If something goes wrong, we make it right — no arguments, no delays.
6 months
Free Replacement Warranty
If it breaks, we replace it.
Free. No questions. No hassle.
Free. No questions. No hassle.
Your LiftSculpt™ is a precision device built to perform every day. We back that with a full 6-month replacement warranty — because we stand behind every device we ship.
Free replacement
We ship you a brand new device at zero cost. No repair fees, no part charges.
Fast turnaround
Replacements dispatched within 1–2 business days of your claim being approved.
Worldwide coverage
Warranty applies to every order, in every country we ship to.
What your warranty covers
Your 6-month warranty begins from the date your LiftSculpt™ is delivered to you. It covers all manufacturing defects and device failures that occur under normal, everyday use — exactly the kind of use the device is designed for.
✓ Covered under the warranty
- Device fails to power on or charge after correct setup
- Microcurrent output stops working or becomes inconsistent
- Metal spheres or body components fail due to a manufacturing defect
- Device arrives damaged or faulty from the factory
- Button or indicator light malfunctions without physical damage
- Any defect that prevents the device from operating as intended
✕ Not covered under the warranty
- Physical damage caused by dropping, crushing, or impact
- Water damage from submerging or excessive moisture exposure
- Damage from unauthorized modification or attempted repair
- Normal cosmetic wear such as light surface scratches from use
- Damage resulting from use outside the recommended guidelines
- Warranty claims submitted more than 6 months after delivery date
Not sure if your issue is covered? Email us at support@myvellabeauty.com and describe what's happening. We'll always assess your claim fairly and respond the same business day.
Warranty vs money-back guarantee — what's the difference?
We offer both protections. Here's how they work together:
| Protection | 30-Day Money-Back | 6-Month Warranty |
|---|---|---|
| Coverage period | 30 days from delivery | 6 months from delivery |
| What it covers | Any reason — satisfaction not guaranteed | Manufacturing defects & device failures |
| Outcome | Full cash refund | Free replacement device |
| Return required | Yes — we send a prepaid label | Photo of defect by email is sufficient |
| Cost to you | Nothing | Nothing |
If you're within your first 30 days and experiencing a fault, you can choose either protection — a full refund or a free replacement. The choice is yours.
How to claim your replacement
Claiming your warranty is simple. You won't need to send the device back before we ship your replacement — just a photo is enough.
1
Email us within your 6-month warranty window
Send an email to support@myvellabeauty.com with your order number in the subject line. Include a brief description of the issue you're experiencing.
2
Send us a photo or short video of the issue
Attach a clear photo — or a short video if the issue is intermittent — showing the fault. This is all the evidence we need to process your claim. We'll respond within 1 business day.
3
We approve and ship your replacement
Once approved, your brand new LiftSculpt™ is dispatched within 1–2 business days. You receive a tracking number by email. No waiting for your return to arrive first.
4
Return the faulty device at your convenience
We'll send you a prepaid return label for the faulty unit. Return it whenever is convenient — there's no rush, and your replacement is already on its way.
Warranty FAQs
Do I have to return the faulty device before I receive my replacement?
No. We ship your replacement first, as soon as your claim is approved. You'll receive a prepaid return label for the faulty device and can send it back at your convenience after your new one arrives.
My device arrived damaged. Is that covered?
Yes, absolutely. If your device arrived damaged from transit or from the factory, this is fully covered from day one. Email us at support@myvellabeauty.com with a photo and your order number and we'll arrange a replacement immediately.
When exactly does my 6-month warranty start?
Your warranty begins on the date your order is delivered to you — not the date you place the order. If you're unsure of your delivery date, check the tracking email we sent when your order was dispatched, or contact us and we'll confirm it for you.
I dropped my device and it stopped working. Is this covered?
Physical damage from dropping, impact, or accidents falls outside the warranty. However, if you're unsure whether your issue is physical or a manufacturing fault, please contact us and describe the situation — we'll assess it fairly.
Can I get a refund instead of a replacement?
If you're within your first 30 days, yes — you can choose our 30-Day Money-Back Guarantee for a full refund instead. After 30 days, the warranty covers a free replacement device. If you'd like to discuss your options, just contact us.
Does the warranty apply to gifted orders?
Yes. The 6-month warranty applies from the delivery date regardless of whether it was a gift. The original order number is needed to process the claim — if you don't have it, contact us with the recipient's name and delivery address and we'll locate it.
My warranty expired last week. Can I still get help?
We understand that timing can be frustrating. While we cannot guarantee coverage after 6 months, we always review out-of-warranty cases individually. Email us and explain your situation — we'll do our best to support you.
Need to make a warranty claim?
Email us at support@myvellabeauty.com with your order number and a photo of the issue. We respond within 1 business day and dispatch replacements fast.