We stand behind Myvella LiftSculpt™ completely. If it doesn't work for you, neither do we.
30
Day Money-Back Guarantee
Try it. Feel the difference. Or get every cent back.
We are so confident in what LiftSculpt™ can do for your skin that we take on all the risk. You have a full 30 days to try it — no pressure, no deadlines, no awkward returns process.
No questions asked
You don't need to explain why. If you're not happy, that's enough for us.
Full refund
100% of your purchase price returned. No restocking fees, no deductions.
Fast processing
Refunds processed within 3–5 business days of us receiving your return.
Why we offer this guarantee
We believe in LiftSculpt™. Not just as a product — but as something that genuinely changes how women feel about their skin. Over 12,000 customers have trusted us with that, and the results speak for themselves.
But we also know that everyone's skin is different, and that trust has to be earned. So we removed all the risk from your side. You try it for 30 days. If it doesn't deliver, you don't pay. It's that simple.
This isn't a policy we put in fine print and hope you never use. It's a genuine commitment — one we make to every single customer before they spend a cent.
How to claim your refund
The process is straightforward and takes less than 5 minutes to initiate.
1
Email us within 30 days of delivery
Send an email to support@myvellabeauty.com with your order number in the subject line. Your 30-day window begins from the date your order was delivered, not the date of purchase.
2
Tell us you'd like a refund
That's all you need to say. You don't have to explain your reasons or prove anything. Our team will confirm receipt of your request within 1 business day and send you a prepaid return label.
3
Return the device in its original packaging
Pack the LiftSculpt™ back into its original box with all included accessories and drop it at your nearest post office using the label we send you. Return shipping is on us.
4
Receive your full refund
Once we receive and inspect your return, your refund is processed within 3–5 business days. The money is returned to your original payment method — no gift cards, no store credit unless you prefer it.
What's covered
Our guarantee covers your LiftSculpt™ purchase fully. Here's exactly what is and isn't included:
✓ Covered under the guarantee
Full purchase price of the LiftSculpt™ device
Returns initiated within 30 days of your delivery date
Devices that have been used — you don't need to return it unused
Devices returned with normal wear from regular use
Return shipping cost — we cover it with a prepaid label
✕ Not covered under the guarantee
Refund requests made after 30 days from the delivery date
Devices with damage caused by misuse, modification, or accidents
Consumable accessories such as conductive gel if sold separately
Original shipping costs (if any were charged at checkout)
Not sure if you qualify? Email us anyway at support@myvellabeauty.com and we'll always try to help. We'd rather talk to you than have you feel stuck.
When will I receive my refund?
Once your returned device arrives at our warehouse, our team inspects it and processes your refund within 3–5 business days. You'll receive a refund confirmation email as soon as it's been issued.
From there, the time it takes to appear in your account depends on your payment provider:
Credit / debit card — typically 3–7 business days to appear on your statement
PayPal — usually within 1–3 business days
Apple Pay / Google Pay — typically 3–5 business days
If you haven't seen your refund after 10 business days, please contact your bank first, then reach out to us and we'll investigate immediately.
Common questions
Do I have to have used it for the full 30 days to get a refund?
No. You can request a refund at any point within the 30-day window. Whether you've used it once or every day — if you're not satisfied, you're entitled to a full refund.
Do I need to return it in perfect condition?
We don't expect it to look brand new. Normal wear from regular use is completely acceptable. The only devices we cannot accept are those with damage from misuse, modification, or physical accidents.
What if I received a damaged or faulty device?
A faulty device is covered by our 6-Month Replacement Warranty — not just the money-back guarantee. Email us at support@myvellabeauty.com with a photo and your order number and we'll send you a replacement immediately at no cost.
Can I exchange for a different product instead of a refund?
We currently offer one product — the LiftSculpt™ device. If you'd prefer store credit instead of a cash refund, just let us know in your email and we'll arrange that for you instead.
I bought as a gift and the recipient doesn't want it. Are they covered?
Yes. The 30-day window for gifted orders begins from the date of delivery. Please contact us with the original order number and we'll guide you through the returns process.
Is this guarantee available in all countries?
Yes. Our 30-day money-back guarantee applies to all orders worldwide. Return shipping is covered by us regardless of your location. International returns may take slightly longer to reach our warehouse, but your refund is protected as long as you contact us within the 30-day window.
Ready to request a refund?
Email us at support@myvellabeauty.com with your order number. We'll respond within 1 business day and handle everything from there.
